Redesigned Hino.ae website
Al-Futtaim Motors announces the launch of a redesigned Hino.ae website, which will offer customers an enhanced and engaging digital experience across multiple devices including desktop, tablet and mobile.
The refreshed and responsive design provides comprehensive information about the company's products and services, with easy access and navigation. The redesigned website delivers a simplified user experience allowing the customer to find all relevant new product information quickly and efficiently.
Customers visiting the Hino website will now be able to book a service slot as per their convenience. The website also features a customer feedback section displaying product and service reviews received through the form.
Overall, the goal is to ensure a gratifying experience to every customer on hino.ae.
Hino supplies various government entities with Hino trucks
Hino has partnered with various UAE government entities during 2015 to supply major fleet orders of Hino trucks destined for operations to further develop the United Arab Emirates.
The Hino trucks that were supplied included body fabrication trucks, cargo body trucks, tipper trucks, garbage compactors, cargo body trucks equipped with cranes, as well as special body structures to fit the requirements of the respective businesses. Vladimir Knezevic, Managing Director - Commercial Vehicles, Al-Futtaim Motors said: “Through this exceptional opportunity we were able to extend Hino Total Support and ensure that our customers utilise the best fit products while maximizing time and reducing total cost of ownership. It has been a great pleasure working closely with the various government entities of the UAE, and we look forward to even more successful years of partnering with them in the future.”
Al Futtaim Motors participates in Materials Handling and Seafex 2015
Al-Futtaim Motors’ Commercial Vehicles division successfully participated in two high profile exhibitions with stands at Material Handling Middle East and SEAFEX 2015.Material Handling Middle East is one of the most important exhibitions of its type in the UAE and in the region. This event is vitally important for Al-Futtaim Motors’ Commercial Vehicles division as it allows customers to experience live product demonstrations and presentations, and provides an opportunity to promote rental and other services to potential business partners from relevant industries. SEAFEX Middle East is the Middle East & Africa’s largest and most professionally run trade fair covering the entire seafood industry. Held across 14 halls in the Dubai World Trade Centre between 27th and 29th October, SEAFEX attracts exhibitors and customers from around the globe and showcases food, food products, processing and packaging. At the exhibition, Hino’s light duty segment was displayed with attractive special offers that included special finance and aftersales support. The extensive reach was remarkable and the response has been positive. Vladimir Knezevic, Managing Director: “We are extremely pleased to participate in exhibitions that support well acclaimed business establishments and provide us with great opportunities and good quality of leads. These conferences showcases a unique mix of UAE insights on succeeding in the volatile market and, most importantly, how to respond to the next generation of consumers and their expectations.”
Al-Futtaim Motors successfully launched Hino Eco-driving training for customers
Al-Futtaim Motors has introduced the Hino Eco-driving training for light-duty truck customers, in conjunction with Hino Motors Ltd – Japan, as a part of Hino Total Support concept. The objective of the initiative is to spread awareness of economical driving measures, helping customers optimise their total cost of truck ownership and enhance the bottom line for their business. Economical driving helps fleet owners improve fuel efficiency, minimise the cost of wear and tear, reduce service and maintenance costs as well as insurance premiums, and decrease risk of major road accidents. Customers who have attended the training have reported an overall reduction in engine noise, clutch and brake repairs as well as fuel consumption ranging from 20 to 40 per cent.
Among key fleet customers who have already experienced the benefits of the programme are Al-Futtaim Logistics, Al Massar (previously known as Al Wathba), Coca Cola and Emirates Transport. This brings the number of truck drivers passing the training certification to over 30. Vladimir Knezevic, Managing Director – Commercial Vehicles, Al-Futtaim Motors said: “Our aim is to invite all of our key customers to participate in this training. We are continuously look for ways to support our customers achieve their efficiency goals, by educating them on the various ways to control their overall cost of maintenance. We aim to extend the training programme in order to achieve the Hino Total Support goal”. Al-Futtaim Motors offers training to customers purchasing the Hino 300 series light-duty trucks (Euro 3), with the first session conducted upon the handover of the truck, and refresher training offered every six months of the vehicle ownership.
Al-Futtaim Motors - Hino and Toyota Material Handling equipment gets ISO 9001:2008 Quality Management System accreditation
In a further testament to Al-Futtaim Motors’ leadership in the UAE’s highly competitive automotive sector, Al-Futtaim Motors Hino and Toyota Material Handling have received ISO 9001:2008 Quality Management System accreditation in recognition of the two companies’ excellence in customer service delivery, corporate governance, operational effectiveness and management practices.
Al-Futtaim Motors Hino and Toyota Material Handling achievement of ISO 9000:2008 Quality Management System accreditation was the result of years of hard work focusing on key areas of the businesses in order to implement a number of international best practices designed to further improve the quality of the management systems deployed across the two organisations. It is in line with the Toyota way and the Hino Total Support 3S concept that ensures maximum customer care across Sales, Service and Spare Parts.
These award-winning customer-focused improvements have had a significant positive impact across the entire spectrum of their business cycle of both Al-Futtaim Motors Hino and Toyota Material Handling with tangible benefits that include a more efficient supply chain, consistently high quality customer service delivery, continuous availability of good quality products and commendable after sales support.
The changes were implemented gradually to ensure the effective integration with the existing processes and policies of the two companies in accordance with the applicable statutory and regulatory requirements.
“This is a great achievement for Al-Futtaim Motors - Hino and Toyota Material Handling as it recognises the exceptionally high quality of our customer-centric philosophy whilst serving as a morale-boosting motive for all our associates to continue to strive for the best by ensuring that we remain at the forefront of our industry in the UAE,” said Jon Williams, Managing Director, Al-Futtaim Motors.
He added: “As a result, our customers can expect nothing less than consistent, high quality products and services in line with global industry best practices.”
Hino is an established Japanese truck brand belonging to Toyota Motor Corporation. It operates across a network of highly advanced facilities and infrastructure while using the latest diagnostic equipment, special service tools and Hino genuine parts. The company’s extremely qualified technical team operates under the most stringent standards.
Al-Futtaim Motors Toyota Material Handling is the region’s leading supplier of forklifts and other warehouse equipment. The company represents the world’s leading brands, including Toyota, BT and Raymond.
Al-Futtaim Motors unveils redeveloped Hino Trucks and Toyota Material Handling 3S facility in Dubai
As part of its network development programme of renovation of its Hino Trucks and Toyota Material Handling facilities, in a move to further develop the company's focus on customer centricity by enhancing the customer experience and to increase brand visibility, Al-Futtaim Motors recently re-opened its facility at Umm Ramoul, Dubai.
A formal opening ceremony held on 23rd June was attended by over 80 guests from Al-Futtaim Automotive group's senior management, including Len Hunt, President - Automotive, and from Al-Futtaim Motors' senior management, including Jon Williams, Managing Director and from Hino distributors from the Middle East, Africa and West Asia.
The event marked the completion of the first phase of the Umm Ramoul branch re-development, which features customer and associate parking, a branded exterior facade and new signage, a new truck display area and a new parts delivery counter.
Jon Williams said: "We will soon unveil the second exciting phase of our Umm Ramoul facility re-development project, which will include the refurbishment of the reception and workshop areas to further enhance the customer experience and working environment. This is a very important step in order to ensure that the Hino Total Support Concept is fully implemented in our facilities, in which we assure customers of the best customer experience across service, parts and sales."
Len Hunt said: "We are steadfast in our commitment towards continuous investment in our facilities for these important brands, to provide the very best world class services to our Hino Trucks and Toyota Material Handling customers in the UAE. As Al-Futtaim Automotive group continues its transition from price driven to advice driven business, we are equally committed to providing the best business to business services in the region.
Al-Futtaim Motors receives eight regional Hino Motors awards
Al-Futtaim Motors recently won eight performance related awards at Hino Motors Middle East, West Asia & Africa Regional Conference on 22nd June, following its exceptional tally of seven awards at last year's ceremony.
In a rare achievement, Al-Futtaim Motors received the 3S award for the second consecutive year, an award which was presented this year to only three distributors in the region. The following awards were presented to Jon Williams, Managing Director, Al-Futtaim Motors and Vladimir Knezevic, General Manager - Commercial Vehicles, Al-Futtaim Motors:
- • 1,000 Units Club Award
- • Sales Achievement Award 2013
- • Growing Sales Award 2013
- • Parts Department of the Year 2013
- • Service Department of the Year 2013
- • Hino Parts and Service Double Victory Award 2013
- • General Participation Award 2013
- • 3S Award 2013
Jon Williams said: "We are proud to continue to see Al-Futtaim Motors retain its position as the leading Hino distributor in the region, and especially proud of the Hino teams whose efforts have resulted in this thoroughly well-deserved and momentous collection of achievements."
Vladimir Knezevic said: "Congratulations to the team on this momentous achievement. In winning these prestigious annual awards from Hino, and most significantly the 3S award this year, we have demonstrated that we are setting benchmarks globally for our Hino operations, an achievement which boosts our team's motivation as we look forward to continuing to enhance the customer experience in terms of 3S Total Support and greeting the challenges ahead."
ISO 9001:2008 accreditation for Hino and Toyota Material Handling businesses
Al-Futtaim Motors has proudly achieved ISO 9001:2008 Quality Management System accreditation in recognition of its Hino Trucks and Toyota Material Handling divisions' excellence in customer service delivery, operational effectiveness, management practices and corporate governance. The certification focuses on key areas of the business in order to implement many international best practices, fully in line with the Toyota way and the Hino Total Support 3S concept, to ensure maximum customer care across the company's sales, service and spare parts departments. The many customer-focused enhancements have made a significant positive impact across the entire business cycle, with tangible benefits, including a more efficient supply chain, consistently high quality customer service delivery, continuous availability of good quality products and commendable after sales support. As a result, our customers can expect nothing less than consistent, high quality products and services in line with global industry best practices.
Al-Futtaim Motors extends partnership with Abu Dhabi Air Expo as Diamond sponsor
As the UAE’s leading automotive company, Al-Futtaim Motors, exclusive distributor of Toyota, Lexus, Hino trucks and Toyota Material Handling in the Emirates, has announced its partnership with the Abu Dhabi Air Expo 2014 for the second consecutive year.
Al-Futtaim Motors’ sponsorship of the Abu Dhabi Air Expo underlines its commitment towards raising the profile of the UAE in general while reinforcing its tangible contribution in Abu Dhabi’s 2030 economic vision.
“Abu Dhabi Air Expo is one of the most strategic events in the UAE and our Diamond sponsorship clearly demonstrates our support to the capital’s initiatives and helps maintain its leadership in the region,” said Jon Williams, Managing Director, Al-Futtaim Motors.
He added: “Abu Dhabi and the western region play a vital role in our business growth, as we will further expand our geographical presence in key areas of the Emirate. We look forward to participating in this event as it offers a great platform for the various brands that we represent.”
Al-Futtaim Motors’ contribution to the aviation business includes luxury and commercial airport taxi fleets, reliable Toyota towing tractors used by various airports in the UAE, in addition to Hino Crew Cab Automatic Light Duty Truck, the first of its kind in the Middle East.
Abu Dhabi Air Expo 2014, which will be held from February 25 to 27, is being organised under the patronage of His Highness Sheikh Hazza bin Zayed Al Nahyan, National Security Advisor and Vice Chairman of the Abu Dhabi Executive Council.
This year, the show is set to welcome over 17,000 visitors with an extensive exhibitor line-up showcasing the latest innovations and development in the aviation sector, relating to non-commercial aircraft, jets, helicopters, equipment, manufacturers, services, pilot training schools, accessories, avionics, insurance and financing.
Al-Futtaim Motors' Commercial Vehicles Division holds Hino light duty truck task force initiative
Al-Futtaim Motors recently celebrated the first anniversary of the creation of its light duty truck task force, with a successful event which brought together a team of associates dedicated to developing a programme of activities to build Hino's light duty truck market share in the UAE.
Associates gathered for the half-day event on 20th October, which highlighted recent business successes and engaged the attendees in tasks focussing on how they can personally make a difference to making the customer experience memorable in the light duty truck sector.
Jon Williams, Managing Director opened the event with a welcome speech, followed by presentations on the Total 3S Support and achievements in terms of company's sales, service and spare parts activities. Providing further motivation to the teams, the awards recently received by Al-Futtaim Motors at the Regional Hino Motors Annual Awards were on display.
Special guest Takashi Suda, General Manager, Middle-East, Europe & Africa Division, Hino Motors Limited was in attendance, along with general managers from other divisions of Al-Futtaim Motors.
Jon Williams said: "It was truly remarkable to see the efforts made by the Commercial Vehicles Division to increase its light duty truck market share in the UAE, and most importantly the high levels of motivation and team spirit evident in everything that they do."
Vladimir Knezevic, General Manager, Al-Futtaim Motors' Commercial Vehicles Division said: "One year on from the launch of this task force in association with Hino motors, the event was a reflection on our activities and accomplishments so far in promoting the Hino brand, and our achievement in reaching a landmark sales figure for light duty trucks! It was a pleasure to welcome associates from the Commercial Vehicles Division and Al-Futtaim Motors to celebrate our recent successes together, and to focus on specific ways that we can grow the business in the coming year."
Al-Futtaim Motors Commercial Vehicles set to take part in the World Ports & Trade Summit
Al-Futtaim Motors Commercial Vehicles will be showcasing its trucks and handling material equipment at the World Ports & Trade Summit taking place from 2 to 4 April 2012 in Abu Dhabi under the patronage of H.H. General Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi & Deputy Supreme Commander of the Armed Forces.
Al-Futtaim Motors Commercial Vehicles, exclusive distributors of HINO trucks and BT counterbalanced forklifts and warehouse equipment will be displaying the latest HINO 300 series light-duty truck, recently launched with an automatic transmission.
“This is the first time we take part in the World Ports & Trade Summit. The event unites the main players in the cargo, shipping and logistics business which form a key part of our potential business partners, “said Vladimir Knezevic, General Manager Al-Futtaim Motors Commercial Vehicle.
“The Abu Dhabi market offers great potentials for this industry being the capital of the most important transit country in the Arab world. The UAE has the most developed ports and the most sophisticated marine and trade industry, which reverberates on high demand for a trusted mobility and handling equipment, hence our interest” he added.
Al-Futtaim Motors Commercial Vehicle operates the HINO franchise, an established Japanese truck brand under Toyota Group company, which offers the complete range of light, medium and heavy-duty trucks. Hino also offers 34 to 60 seat buses to suit all logistical requirements, in addition to 5.5 ton GVW trucks and 100 ton GCW tractors.
Al-Futtaim Motors Commercial Vehicle also manages BT warehouse equipment and Toyota counterbalanced forklifts providing a complete range of material handling equipment such as hand trucks, power pallet trucks, powered stackers, reach trucks, narrow aisle trucks, order pickers, tow tractors and electric/engine powered counterbalanced trucks. In addition, it features a plethora of customized trucks for special requirements, including galvanized, cold storage, explosion-proof, as well as cabin options for outdoor applications.
Al-Futtaim Motors Hino introduces the new HINO C.A.R.E. Programme at Commercial Vehicle Middle East
In its continuing efforts to provide increased choice and convenience to its customers, Al-Futtaim Motors, exclusive distributors of HINO in the UAE, announced the introduction of HINO C.A.R.E. programme on the first day of Commercial Vehicle Middle East, taking place at the Dubai International Convention & Exhibition Centre from 6 to 8 March 2012.
The programme consists of a service contract that allows HINO customers to benefit from a host of privileges (priority booking, free 24/7, free inspection of the vehicle etc.) and special price package during a series of scheduled maintenance needed to keep their trucks in the best conditions while driving down operational costs.
“By C.A.R.E we mean Competitive pricing, Assurance of quality, Reliable services and Exclusive privileges reserved for the program members,” said Vladimir Knezevic, General Manager Al-Futtaim Motors’ Commercial Vehicles Division.
“We at Al-Futtaim Motors HINO have made it our goal to continually improve our after sales service to retain and satisfy our current customers. With this programme, our existing and potential customers are guaranteed to get the best after-sales service in the commercial vehicles market. We strongly believe that all our customers will benefit from HINO C.A.R.E. program by having their vehicles ready to go the extra mile, safe and maintained properly.”
“We are extremely delighted to be announcing the launch of this program during Commercial Vehicle Middle East. This event forms a great networking opportunity, allowing Al-Futtaim Motors HINO to interact on a one-to-one basis with our customers, through a dedicated platform that embraces all experts in the commercial vehicle segment,” Knezevic added.
HINO operates across advanced facilities and infrastructure and uses the latest diagnostic equipment, special service tools and HINO genuine parts through a qualified HINO technical team.
To add more convenience, HINO runs two service centers, located at Mussafah Abu Dhabi, and Um Al Ramoul Dubai with working hours from 8:00 am -18:00 pm, Saturday to Thursday.